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  • Executive Summary

    Typically a key finding of an IT Capabilities As-Is assessment is the lack of a coordinated Process Automation capability. In addition

    1.lack of process and system documentation is a significant capability gap
    2.Multiple RPA solutions (i.e Appian and Automation Anywhere)


    This article reviews current best practices and industry recommendations to establish a process automation centre of excellence that will consolidate an organization’s process excellence (lean) activities, process mapping / modelling, BPM-RPA services, automated template design and a Business Process Management Framework.


    This document will propose a process automation capability, structure, governance, ownership, roles and responsibilities, operating model and risk implementation  / operational risk considerations, Use Case identification of automation candidates and a central repository for process documentation

  • Executive Summary

    COBIT® 2019 is based on COBIT® 5 and other authoritative sources. COBIT is aligned to a number of related standards and frameworks. The list of these standards are listed in TAB "COBIT Referenced Standards". The analysis of related standards and COBIT’s alignment to them underly COBIT’s established position of being the umbrella I&T governance framework.

    The target audience includes a range of direct stakeholders in governance over I&T: board members, executive and senior management, and experienced professionals throughout the enterprise, not only from the business and IT, but also from audit, assurance, compliance, security, privacy and risk management disciplines.

  • Executive Summary

    Typically, clients and integrators expect on-boarded project consultants (project managers - business analysts - architects) to immediately hit the ground running.

    Obviously, in the absence of mandatory project tools, Consultants will then rely on their tried and tested tools to make an early contribution.

    These might include one or more of the following tools:

    • De-facto Microsoft applications (MS Project - MS Visio - MS PowerPoint – MS SharePoint – MS Power BI)
    • Google Sheets with Google Apps Script
    • Specialist cloud-based applications (i.e. BPM – PPM)
    • MS Excel templates, checklists and customized VBA based Excel tool-sets

    However, there are circumstances where Consultants cannot deploy their preferred tools!

  • Executive Summary

    This document will describe the number of discrete project tasks required for each New Service Introduction Use Case via a Single and Multi-Tower SIAM Model.

    For the purposes of this study, a IT New Service can include a Cloud/On-premise Application, or a VM Server configuration used by Solution Architects to host an application.

    This study compares New Service Introduction project tasks via two SIAM models:

    1.Single Tower: where all IT run service management is outsourced to a single provider
    2.Multi- Towers: where specific IT run services are outsourced to multiple providers (i.e. Hosting – Networks – ESS – MSS - Desktop etc)

Links to Ken's Tools, Templates and Development Services