Executive Summary
Typically a key finding of an IT Capabilities As-Is assessment is the lack of a coordinated Process Automation capability. In addition
1.lack of process and system documentation is a significant capability gap
2.Multiple RPA solutions (i.e Appian and Automation Anywhere)
This article reviews current best practices and industry recommendations to establish a process automation centre of excellence that will consolidate an organization’s process excellence (lean) activities, process mapping / modelling, BPM-RPA services, automated template design and a Business Process Management Framework.
This document will propose a process automation capability, structure, governance, ownership, roles and responsibilities, operating model and risk implementation / operational risk considerations, Use Case identification of automation candidates and a central repository for process documentation